The movie-produced image of a wise-guy like casino operator with one hand on a gun and the other in his guest’s pocket has long ago been replaced by the polished, educated business demeanor of a gaming professional. Strong-arm tactics have given way to professional management techniques where highly-trained individuals supervise the gaming operations in casino hotels and resorts, riverboats, cruise ships and other gaming establishments throughout the world. These professionals daily work with gaming center employees to ensure that the establishment’s guests and visitors have a satisfactorily good time. Although it is highly recommended that individuals wishing make a career in casino management obtain an associates-level degree, many corporations are known to promote from within offering industry sponsored training for people who begin their careers in entry-level positions.
A Day in the life of a Casino Manager
In the United States alone, legalized gambling is a multibillion dollar industry. And, in most locations, if not all, operations run 24/7, leading to the need for casino gaming floor managers on every shift throughout the day. Although opportunities do exist in traditional spots like Las Vegas and Atlantic City, legalized gaming has expanded in the last several decades to include riverboat and cruise ship settings. Typically, a floor manager will oversee the operations of games that include blackjack, craps, roulette, video and live poker and the ever-popular slot machine. The goal for each gaming floor manager is to make sure that all visitors and guests are enjoying themselves and that the interaction with casino employees, such as dealers, croupiers, wait staff and others, is always upbeat and positive. Managers are also responsible for monitoring security keeping an eye on any suspicious behavior while ensuring that all local laws and regulations concerning casino gaming are followed and respected. A floor manager is usually responsible for a certain section of the casino and reports to a supervisor about all shift activity that may include revenue experienced as well as payouts made.
Additional Supervision Duties
In any facility, to conduct any kind of business, there are certain maintenance concerns that need to be attended plus other activities benefiting the facility that must be supervised and managed including:
• Equipment maintenance, cleaning as well as testing. The casino floor managers will typically create an equipment maintenance schedule as well as conduct thorough testing making sure that the games are in perfect operating condition.
• The training of gaming floor personnel on equipment operations
• Cash handling and accounting responsibilities for their supervised area that would include maintaining company protocol through periodic training of all employees concerning cash responsibilities.
Career Ladder to Success
Until recent years, most casino gaming managers began careers operating the very games they now oversee. After gaining a great deal of experience as a blackjack dealer or croupier, plus proving loyalty and trustworthiness, many individuals earn a promotion to gaming management positions where on-the-job training is provided. Although all entry-level positions in the gaming industry require only a high school diploma or GED, a great deal of emphasis in the last few years has been placed upon casino managers receiving formalized college educations, with a minimum goal toward obtaining an associate-level degree in casino management. Individuals selected for casino management positions are typically people with great communication skills, upbeat personalities, possessing a positive can-do attitude. Anyone engaged in gaming industry employment has to pass a thorough criminal background check in order to obtain a state license.
Opportunity Outpaces Available Trained Professionals
With the expansion of legalized gambling throughout the world, there is more opportunity to fill management positions than there are actual educated, well-trained individuals. Therefore, any gaming industry employees in entry-level position presently may look to increase their employment opportunity – and potential financial and personal reward – by enrolling in a two-year casino management degree program. Although most gaming entry-level positions pay better than the average than entry-level position in other industries, casino managers can make upwards of $60,000 a year or more.